Tonga develops a Tourism Roadmap to revitalise and regenerate tourism development
NUKU’ALOFA, Tonga – Tourism is a pivotal industry for Tonga generating over TOP18million of GDP in 2022 and is anticipated to grow to TOP88 million by 2033. The industry, however, has been severely affected firstly by the COVID-19 pandemic and then by the volcanic eruption and tsunami in 2022. The country is committed to revitalising tourism development guided by a new Tonga Tourism Roadmap for 2025-2030. Mr. Viliami Takau, CEO of Tonga’s Ministry of Tourism, speaking at the National Tourism Forum in Nuku’alofa. Tonga’s Tourism Roadmap will guide the revitalisation of the country’s tourism industry and unlock its potential to stimulate sustainable growth. Climate change adaptation is a fundamental element of the Roadmap to ensure that tourism growth is both resilient and sustainable, enabling Tonga to protect its natural assets and communities in the face of environmental challenges. Special attention is also given to e-commerce and investment as key drivers to elevate tourism development in the next five years. The development of the Roadmap commences with the National Tourism Forum organised by the Ministry of Tourism in Nuku’alofa on 13-14 March 2025 with participation by national tourism public and private sector representatives as well as regional and international tourism experts. “Tourism is a critical sector for Tonga’s economy, and the Roadmap will be instrumental in guiding the Ministry as well as key stakeholders on how best we can tap into potential of tourism to drive sustainable development for Tonga. The National Tourism Forum this week will be an opportunity to hear from our partners to ensure that the Roadmap is inclusive of all stakeholder priorities and reflects a coordinated strategy for growing the tourism sector in the next five years.” Viliami Takau, CEO of Tonga’s Ministry of Tourism Siosaia Moehau, President of the Tonga Tourism Association, also commented on the significance of the Roadmap. Her Royal Highness Princess Salote Mafile’o Pilolevu Tuita, Patron of the Tonga Tourist Association, delivers the keynote address at the National Tourism Forum in Nuku’alofa. “Tourism’s potential to drive private sector led growth in Tonga is still very much untapped. Tonga’s vulnerability to climate change and natural disasters have only constrained our efforts to grow tourism. We are excited to work alongside the Ministry of Tourism and other key stakeholders, with the technical support of ITC, to develop this Roadmap and ensure its implementation.” Siosaia Moehau, President of the Tonga Tourism Association The Roadmap is an initiative of the Government of Tonga, supported within the framework of the Pacific Agreement on Closer Economic Relations (PACER) Plus Development and Economic Cooperation Work Programme, funded by the Governments of Australia and New Zealand and managed by the PACER Plus Implementation Unit. It is developed with the technical support of the International Trade Centre (ITC), a joint agency of the United Nations and the World Trade Organization, fully dedicated to enhancing trade competitiveness and the economic transformation of MSMEs in developing countries. The National Tourism Forum is scheduled for 13-14 March 2025 at the Fa’onelua Convention Centre in Nuku’alofa. ITC’s partnership with PACER Plus and Tonga is integral part of its support to Pacific countries in diversifying their economies, strengthening MSMEs, boosting international competitiveness, promoting digitalisation and enhancing climate resilience. Sylvie Bétemps Cochin, Chief of the Office for Asia and the Pacific of ITC, praised the collaboration. “We are thrilled about this project and the significant value it brings to Tonga’s tourism industry and local communities. We are also proud to partner with PACER Plus to make this initiative a success,” said Ms. Bétemps Cochin. The Roadmap is expected to be finalised by October 2025, through participatory and unified approach, involving a series of consultations and workshops with partners across the public and private sectors. -ENDS- More articles like this one
PPIU Contributes to CHOGM 2024 in Samoa
The PACER Plus Implementation Unit (PPIU) played a role in promoting trade and economic growth across the Pacific at the Commonwealth Heads of Government Meeting (CHOGM) 2024, held in Apia, Samoa from 21-26 October. Mr. Roy Lagolago, Head of the PPIU, spoke at the Commonwealth Business Forum, a CHOGM side event, delivering insights on the theme of “Reducing Barriers to Trade”. His address emphasised PACER Plus’s contributions to fostering sustainable economic growth, increasing trade opportunities, and empowering Pacific businesses to thrive in a competitive global market. Mr. Roy Lagolago, Head of the PPIU, meeting His Majesty King Charles III, the King of the United Kingdom and Head of the Commonwealth. This year’s Commonwealth Business Forum focused on the theme “One Resilient Common Future: Transforming Our Common Wealth,” exploring key pillars such as access to finance, technological innovation, sustainability, and workforce transformation. Mr. Lagolago highlighted how PACER Plus is helping Pacific Island nations navigate these critical areas by providing the tools needed to overcome trade barriers, enhance market access, and promote sustainable development. In addition to his speech at the forum, Mr. Lagolago participated in several high-profile events on the margins of CHOGM 2024. One of these was the unveiling of the Commonwealth Investment Action Plan–a major initiative aimed at increasing trade and investment among Commonwealth nations. The plan is particularly focused on helping small and vulnerable states attract investment and meeting the Sustainable Development Goals (SDGs) by 2030. It complements other Commonwealth initiatives, including the Commonwealth Blue Charter and the Climate Finance Access Hub, which are essential to addressing climate change and fostering resilience across member states. The PPIU was honoured to host bilateral discussions for Mr. Anthony Albanese (third from left), the Australian Prime Minister and other Commonwealth nations at our office in Apia, Samoa during the CHOGM 2024. Mr. Lagolago also attended the Commonwealth Enterprise and Investment Council and Sustainable Markets Initiatives CEO-Leaders Event, where he met His Majesty King Charles III. These discussions highlighted the importance of collaboration between the private sector and governments in addressing global challenges such as climate change, biodiversity, and inequality, while advancing the development aspirations of Commonwealth member states. More articles like this one
Tuvalu customs transformation success
Tuvalu has made significant strides in improving its customs processes with the support of PACER Plus. With the introduction of the ASYCUDA World system, Tuvalu has transformed how it manages customs. Ms. Sania Teisini (middle), Director of Tuvalu’s Department of Revenue and Customs. “What used to take days to assess and clear customs entries now takes less than 24 hours,” Ms. Sania Teisini, Director of Tuvalu’s Department of Revenue and Customs explained. ASYCUDA World has also enhanced transparency and accuracy, proving clear, detailed records of transactions. Implementing this system required legislative updates, which PACER Plus supported through national consultations. Additionally, PACER Plus supported customs staff training in the harmonised system and Rules of Origin, boosting their expertise and operational capacity. Aerial view of Tuvalu. With ASYCUDA World, Tuvalu has surpassed its revenue targets by nine percent, collecting AU$12 million in 2023. “PACER Plus has been immensely beneficial for Tuvalu and her people,” said Ms. Teisini. “It’s always a comfort to know that PACER Plus is always there.” -ENDS- More articles like this one
Overcoming Barriers: PB Agrifood is making small changes for a big difference
After just two months in Australia, Jimmy from Solomon Islands earned a reputation as one of PB Agrifood’s most productive and enthusiastic workers. While Jimmy has a hearing impairment, with no ability to hear in one ear and only partial hearing in the other, this has not been a barrier to his employment. With the help and support of his employer and colleagues, Jimmy is thriving in his role as a production hand at the Toowoomba-based business, which specialises in trading soybeans, mungbeans, sunflowers, birdseeds, protein meal and planting seed. Jimmy (right) is thriving in his role as a production hand at PB Agrifood. Next to Jimmy is company director, Catherine. Originally from Solomon Islands, Jimmy is part of the Pacific Australia Labour Mobility (PALM) scheme, which connects workers from the Pacific islands and Timor-Leste with eligible employers in Australia. He joined PB Agrifood in March 2023 and said he is grateful for the way his colleagues and employer have shaped his experience so far. “I’m really enjoying my new job. My friends help me with explanations, and they help me understand,” Jimmy said. PB Agrifood Director Catherine Brodie said the company had made some ‘reasonable adjustments’ in the workplace, to ensure Jimmy can perform all his tasks safely. “We just adjusted some of our procedures and communications with Jimmy to explain what tasks he had to do in his role. If he doesn’t quite understand us, we use sign language or write on paper,” she said. For PB Agrifood making some simple changes has paid off for everyone involved. “He has picked up the role so quickly and has gone 110% above and beyond. Jimmy is always a happy man, he is always smiling. He is one of the best baggers here, and the guys really appreciate having him on their team,” Catherine said. Although Catherine and her team have fulfilled their obligation to make reasonable adjustments for Jimmy, they wanted to take their support a step further. Jimmy has known he has a hearing impairment since he was young but doesn’t have access to hearing aids in Solomon Islands. “My parents knew I had a hearing problem and took me to the hospital but in my country, I couldn’t get hearing aids. They just checked and said, ‘you have a hearing problem’. Then I accepted it and moved on with my life,” he said. Having a hearing aid will impact Jimmy’s life long after he returns home from the PALM scheme. Moving to Australia meant that Jimmy would finally be able to access this technology–but it would cost AU$2,500, the equivalent of around six months’ savings. To improve the quality of his hearing sooner, PB Agrifood and Labour Solutions Australia, worked together with health insurance provider nib to cover the cost of Jimmy’s hearing aids. Within a few months, he was fitted with the small but life-changing devices. “When I hear my voice, the sound is different–it’s better,” said Jimmy, just after his fitting. “Now I will be able to talk easily with my workmates,” he added. But it’s not just about the workplace. Having a hearing aid will impact Jimmy’s life long after he returns home from the PALM scheme. “And my daughter–I’ll talk to her on the weekend. I will tell her that I have new hearing. I’ll tell her that my life has changed,” he said. More articles like this one
Vanuatu’s Cacao Revolution
What started as a passion project to highlight Vanuatu’s rich cacao heritage has transformed into a thriving business for Gaston Chocolat exporting award-winning chocolate to Australia and New Zealand. But behind the success of Gaston Chocolat is a story of hard work, dedication, and the support provided by PACER Plus. Founded by Olivier Gaston, Gaston Chocolat was born from a simple idea: to produce world-class chocolate locally in Vanuatu while showcasing the country as a premium origin for fine cacao. But turning that vision into reality came with its challenges, especially when it came to meeting international food safety standards—a necessary step to export to larger markets. That’s where PACER Plus stepped in. In 2023, Gaston Chocolat exported 17 tonnes of dried cacao. This year, they’re on track to export 60 tonnes—almost a fourfold increase. In collaboration with the Vanuatu Chamber of Commerce and Industry and the Australia Vanuatu Governance for Growth program, PACER Plus engaged local consulting firm Quality Solutions to help Gaston Chocolat develop food safety systems. The goal was to achieve Hazard Analysis and Critical Control Point (HACCP) certification—a globally recognised standard that would open the doors to international trade. For Olivier Gaston and his team, the certification was a game-changer. “The HACCP certification shows that our operation is up to international standards,” says Mr. Gaston. “This way, people can trust the product. Because our chocolate can now travel to Australia and New Zealand, we can sell the cacao on a much larger scale to chocolate makers.” And the results speak for themselves. In 2023, Gaston Chocolat exported 17 tonnes of dried cacao. This year, they’re on track to export 60 tonnes—almost a fourfold increase. “That’s almost fifteen percent of the national market, and we’re quite proud of that achievement,” Mr. Gaston adds. But Gaston Chocolat’s impact goes beyond just business success. The company has built a network of 367 Ni-Vanuatu farmers, training them over the last decade to grow and harvest high-quality cacao. In 2024 alone, the farmers have been harvesting for a total of 57 days. And the rewards have been significant. Gaston Chocolat has built a network of 367 Ni-Vanuatu farmers, training them over the last decade to grow and harvest high-quality cacao. “Our farmers now earn the equivalent of twice the minimum wage by working just one day a week,” says Mr. Gaston. “Because we create jobs in the islands that pay more than the jobs in Vanuatu’s capital, Port Vila, we are fighting the urban drift. We’ve proven that rural jobs can pay better than city jobs.” Gaston is driven by more than just profits. “We are always conscious about looking after our staff well, respecting the culture, and considering our environmental impact,” he explains. “I want to run Gaston Chocolat sustainably, and I want everyone in the supply chain to benefit from the business and improve their standard of living.” More articles like this one
From Cacao Beans to Fruity Bars
Cathliro Commodities, a women-led, locally owned cocoa producer and exporter in Solomon Islands, has taken a significant step forward in its operations with the recent handover of a food dehydrator machine. The equipment, officially delivered in September 2024 and funded by the PACER Plus Development and Economic Cooperation (DEC) Work Programme, is set to enhance the company’s ability to produce value-added cocoa products and diversify into dried fruits. This support marks a turning point for the small business, which has become a beacon of hope for local farmers and a rising player in the international cocoa market. Diana Yates (far left), Cathliro Commodities founder, with Collin Beck (second from left), Permanent Secretary of Solomon Islands’ Ministry of Foreign Affairs and External Trade at the dehydrator handover along with Natalia Patternot (third from left), Director of Department of External Trade and Tristein Zutu, PACER Plus National Coordinator Solomon Islands. Cathliro Commodities was founded by Ms. Diana Yates, a determined entrepreneur with a vision to elevate Solomon Islands’ cocoa industry. Her 99-hectare cocoa farm, based in Guadalcanal, has been instrumental in connecting local farmers from nearby provinces, including Isabel and Makira, to international markets. The company purchases cocoa beans from over 200 local growers, transforming these raw materials into high-quality cocoa products for export. But the company’s ambition doesn’t stop there—Cathliro is diversifying its product line to include dried fruits like pineapple, banana, and pawpaw, a move that the new dehydrator will help realise. Speaking at the handover ceremony, Permanent Secretary of the Ministry of Foreign Affairs and External Trade (MFAET), Mr. Collin Beck, emphasised the significance of empowering local producers like Cathliro Commodities. The PACER Plus-funded food dehydrator machine is set to enhance Cathliro’s ability to produce value-added cocoa products and diversify into dried fruits. “Cathliro’s progress demonstrates the potential of Solomon Islands’ agricultural sector, not only to enhance food security but also to build wealth from within. By empowering local farmers, Cathliro is helping them integrate meaningfully into the formal economy,” said Mr. Beck. “We encourage everyone to support local producers—whether by drinking cocoa tea, using cocoa powder in your baking, or purchasing our new fruit-infused cocoa bars.” The new dehydrator, Mr. Beck explained, will enable Cathliro to sustain and expand its production of high-value cocoa products, providing a boost to both domestic markets and international exports. The equipment is also expected to enhance the company’s capacity to process fruits, tapping into a growing niche market for dried tropical fruits and cocoa-based products in boutique overseas markets. For Ms. Diana Yates, the founder of Cathliro Commodities, the new equipment is a game-changer. “This support from PACER Plus is a big win for us. We’ve been working tirelessly to grow our business and help local farmers, but this dehydrator opens up a new world of opportunities,” she said. “Now, we can diversify our products and ensure sustainability in our operations, whatever the weather. We’re able to expand our drying techniques and process a larger volume of both cocoa and fruit, which is crucial for entering new markets.” The dehydrator will enable Cathliro to boost the production of cocoa paste, cocoa nibs, cocoa powder, cocoa tea, fruity chocolate bars, and a range of dried fruit products. These innovations are part of the company’s broader effort to move from raw material exports to high-value, finished goods that meet international standards. PACER Plus’s support extended beyond equipment, including valuable capacity-building initiatives for Cathliro’s staff. Ms. Yates shared that staff members received both online and hands-on training, some of which took place in Australia. The Cathliro team after the completion of the PACER Plus-funded five-day chocolate training program with South Pacific Cacao trainer (center). “Our team has grown so much thanks to the training provided by PACER Plus. It’s been transformative,” she said. “The capacity-building workshops helped our staff develop new products like our fruity cocoa bars, and we’re even working on launching nutty bars soon. This progress wouldn’t have been possible without PACER Plus’s support.” Looking ahead, Cathliro is set to improve the quality of its offerings and scale its operations to meet international export requirements. With the help of PACER Plus, Cathliro Commodities is not only elevating Solomon Islands’ cocoa industry but also providing a blueprint for local businesses to grow, innovate, and thrive in regional and global markets. More articles like this one
Golden Success: How PACER Plus Helped Niue Honey Thrive
Niue Honey, recently named Best International Honey at the United Kingdom’s 85th National Honey Show—dubbed the Oscars of world honey—is not just any honey. It’s certified organic, unpasteurised, and boasts a complex palate of caramel and malt. But behind its success lies a story of resilience, innovation, and international collaboration that goes beyond taste. At the core of Niue Honey’s triumph is its unique origin: Niue is home to the world’s last known significant population of Italian honeybees, completely free from diseases and parasites that plague bee colonies elsewhere. These bees, Apis mellifera ligustica, are responsible for most global pollination, and their isolation on Niue has preserved their purity, making them a key asset in global efforts to safeguard bee populations. Niue Honey was recently named Best International Honey at the United Kingdom’s National Honey Show. However, it wasn’t always smooth sailing. Like many businesses across the Pacific, Niue Honey Company faced significant challenges during the COVID-19 pandemic. One of their biggest hurdles was securing their signature honey bottles, which had to be imported from China. With global supply chains disrupted, the company was at a standstill. “We asked ourselves, ‘How can we present a world-class innovative product in a world-class innovative way?’ recalled Richard Duncan of Niue Honey Company. “Our unique bottles set us apart, but when the supply from China stopped due to the lockdown, we were left scrambling for solutions. That’s when PACER Plus stepped in.” PACER Plus provided timely assistance. Through its DEC Work Programme, PACER Plus helped Niue Honey secure the designs and models necessary to produce their bottles closer to home. This collaboration not only salvaged the company’s ability to package their honey but also helped them establish a new bottle manufacturer in New Zealand. “PACER Plus really came through for us. They helped us get our bottles made in time, allowing Niue Honey to re-engage with the market. Now we have a New Zealand-based manufacturer producing our bottles, which has been a game-changer,” said Duncan. With their packaging challenges resolved, Niue Honey quickly regained momentum in the gourmet honey market. In New Zealand, their product was already well-established, but 2024 saw their expansion into Australia, where Niue Honey is now available at Whole Foods Australia (link here). Niue Honey also has plans to enter the United Kingdom by early 2025. “We’re working through the final paperwork to access the UK market,” Duncan shared. “When we do, this will be the first time an agricultural product from Niue reaches the UK. It’s exciting, as our honey tells a story—not just about our bees but about Niue and the wider Pacific.” Niue Honey is much more than a luxury product; it represents a significant contribution to agriculture and food security. Beyond honey production, the company also exports pure, healthy queen bees to help repopulate bee colonies worldwide. “Our bees are liquid gold,” Duncan said proudly. “We have the opportunity to breed and export queens to other Pacific islands, supporting food security and agricultural productivity across the region.” Award-winning New Zealand chef Peter Gordon has partnered with the Niue Honey Company, using it in a number of his dishes. This sense of purpose extends beyond Niue. As Duncan explained, the company envisions creating livelihood opportunities across the Pacific by reintroducing beekeeping on other islands. “Rebooting beekeeping as a livelihood generator, but more importantly, as a way to increase agricultural productivity—that’s a game-changer for agriculture in the region.” Award-winning New Zealand chef Peter Gordon, a champion of Niue Honey, stumbled upon the company’s product during a visit to the island. Known as the “godfather of fusion cuisine,” Chef Gordon has since used Niue Honey in various dishes and partnered with the company to help protect Niue’s unique bees through the Pacific Bee Sanctuary initiative. With PACER Plus’s support, Niue Honey is more than just a success story; it’s a testament to the power of regional cooperation and resilience. As Duncan put it, “The success of Niue Honey is not just about us—it’s about the Pacific, our bees, and the future of agriculture in the region.” More articles like this one
Handover of dehydrator equipment for women-led business in Solomon Islands
Cathliro Commodities, a women-led and locally owned cocoa producer and exporter in Solomon Islands, was officially handed over a food dehydrator machine on Friday 13 September 2024. The new equipment, funded by the Pacific Agreement on Closer Economic Relations (PACER) Plus Work Programme, is set to enhance the company’s capacity to process and export value-added cocoa products and dried fruits, both domestically and internationally. Diana Yates (far left), Cathliro Commodities founder, with Collin Beck (second from left), Permanent Secretary of Solomon Islands’ Ministry of Foreign Affairs and External Trade at the dehydrator handover along with Natalia Patternot (third from left), Director of Department of External Trade and Tristein Zutu, PACER Plus National Coordinator Solomon Islands. Cathliro Commodities, founded by Ms. Diana Yates, has been at the forefront of cocoa farming in the country. The company operates on a 99.9-hectare cocoa farm and works closely with local farmers, purchasing cocoa beans for processing and export. Recently, Cathliro has diversified into value-added chocolate products and expanded its operations to include dried fruits such as pineapple, banana, pawpaw, and mango. Speaking at the equipment handover ceremony, Solomon Islands Ministry of Foreign Affairs and External Trade (MFAET) Permanent Secretary Mr. Collin Beck, highlighted the importance of supporting local producers like Cathliro Commodities. “Cathliro’s progress shows the potential of Solomon Islands’ agricultural sector, not only to enhance food security but also to build wealth from within, allowing out growers to integrate meaningfully within the formal economy. “So, we call on everyone to drink more locally produced cocoa disks, purchase more cocoa powder for your baking needs and support our local producers. The food dehydrator will enable Cathliro to maintain and further expand production levels of cocoa,” said Mr. Beck. Mr. Beck highlighted that MFAET recognises the important role of the private sector organisations such as Cathliro in contributing to cocoa development for Solomon Islands alongside its network of almost 200 farmers in Guadalcanal, Isabel, and Makira Provinces. Cathliro Commodities is a women-led and locally owned cocoa producer and exporter in Solomon Islands. He commends Cathliro Commodities for their success in forging connections with new foreign markets for Solomon Islands cacao and downstream processing of their products. He encouraged Solomon Islanders to drink more local cocoa as a substitute to foreign beverage to assist in promoting local businesses like Cathliro Commodities. Ms. Diana Yates, founder of Cathliro Commodities, expressed her excitement at the new opportunities the equipment brings. “This support from PACER Plus is a big win for us. We’ve been working hard to grow our business and help local farmers, but this equipment will allow us to diversity our products, especially for boutique markets overseas and to ensure sustainability in our operations, whatever the weather may be, expanding drying technique capabilities by a larger volume,” said Ms. Yates. The dehydrator machine will help the company increase the volume of processed cocoa products, including cocoa paste, cocoa nibs, cocoa powder, cocoa tea and fruity chocolate bars, in addition to dried fruits. The funding of the food dehydrator aligns with PACER Plus’s Development and Economic Cooperation Work Programme, which aims to promote regional integration and trade development of the parties, including promotion of the participation of women, youth, and marginalised groups in trade and economic activities. Mr. Roy Lagolago, Head of the PACER Plus Implementation Unit, highlighted the regional significance of supporting SMEs to strengthen trade. “PACER Plus exists to help businesses like Cathliro to overcome barriers to trade and access new markets. This equipment will enable them to improve the quality of their products and meet the necessary requirements for international export. By empowering businesses in Solomon Islands, PACER Plus also ensures that trade benefits extend across communities in the Pacific,” said Mr. Lagolago. -ENDS- More articles like this one
Regional Workshop on Skills Development Underway in Samoa
APIA, Samoa – The Regional Workshop on Skills Development commenced yesterday (8 July) in Apia, Samoa. This workshop is part of an ongoing commitment to ensure that the PACER Plus Agreement and Arrangement on Labour Mobility are responsive to the development needs of Parties, specifically in the area of skills development. The PACER Plus Arrangement on Labour Mobility (ALM), a regional framework signed in 2017 by Australia, Cook Islands, Kiribati, Nauru, New Zealand, Niue, Samoa, Solomon Islands, Tonga, Tuvalu, and Vanuatu, aims to strengthen labour mobility cooperation. The framework operates alongside the Pacific Agreement on Closer Economic Relations (PACER) Plus agreement. The 2022 Pacific Labour Mobility Annual Meeting (PLMAM) directed an independent evaluation of the ALM, which was then completed in December 2023. The Review highlighted the critical importance of skills development for sustainable economic development in the region and the need to strengthen the ALM to support skills development and the generation of net skills gains for Pacific labour sending countries. The Regional Workshop on Skills Development had over 40 participants including qualifications officials, trade and labour mobility officials as well as private sector representatives from the 10 PACER Plus countries. The Regional Workshop on Skills Development, taking place from 8-12 July 2024, is an initial forum that aims to inform the design of the new ALM and the broader PACER Plus work programme. It brings together over 40 participants including qualifications officials, trade and labour mobility officials as well as private sector representatives from the 10 PACER Plus countries, including Australia, Cook Islands, Kiribati, New Zealand, Niue, Samoa, Solomon Islands, Tonga, Tuvalu, and Vanuatu. Representatives from the Pacific Community’s Educational Quality and Assessment Programme (SPC-EQAP), International Labour Organisation (ILO), and the International Organisation for Migration (IOM). Dr. Opeti Pulotu, CEO of Tonga National Qualifications Authority Board speaks at the Regional Workshop on Skills Development. Dr. Opeti Pulotu, CEO of Tonga National Qualifications Authority Board, emphasised the importance of aligning qualifications frameworks to meet both domestic and international skill needs: “By harmonising our qualifications frameworks with both national and international skill demands, we can ensure that our workforce is exceptionally equipped for local opportunities while remaining highly competitive on the global stage.” Ms. Lita Lui, CEO of the Samoa Chamber of Commerce and Industry, highlighted the importance of private sector engagement in the design and implementation of skills training: “Engaging the private sector in the design and implementation of the National Workforce Plan is vital to ensure that industry demand is met. When businesses are involved in shaping this Plan and its training programs, we can create a workforce that is ready to meet the current and future needs of the market.” Ms. Lita Lui, CEO of the Samoa Chamber of Commerce and Industry, highlighted the importance of private sector engagement in the design and implementation of skills training at the Regional Workshop of Skills Development. Over the course of the five-day workshop, participants will engage in interactive sessions, group work, and discussions. Key topics that will be covered include the alignment of skills training systems to skills needs, both domestic and labour mobility demands, qualifications recognition, the role of labour mobility in skills development, and finding solutions for issues such as brain drain. This workshop is a step towards ensuring that the PACER Plus ALM not only enhances labour mobility but also supports sustainable livelihoods and economic development across the Pacific region. -ENDS- More articles like this one
Rebuilding Tonga tourism after the pandemic
PACER Plus countries look to reinvigorate key industries to support their economic recovery with international borders reopening worldwide. The impact of the pandemic on tourism industry has been severe, where it is estimated some 80 per cent of tourism-sector jobs have been lost across the region. The tourism sector remains a key pillar of many Pacific economies and presents an important opportunity to stabilise service sectors and kick-start their diverse value chains again. For Tonga, pre-pandemic tourism contributed to over 11 per cent of GDP, a critical factor recognised by Lorraine Kauhenga, Deputy CEO at Tonga Ministry of Trade and Economic Development (MTED) when developing the program of support for international trade under the PACER Plus Agreement. Key tourism markets for Tonga are Australia and New Zealand, where over 70 per cent of tourist arrivals originate from, and thus MTED prioritised support to the Tonga Tourism Authority (TTA) as measure. With the support of PACER Plus Implementation Unit, the TTA commenced a fast-tracked program of training and re-training tourism staff. Priority themes identified through a training needs analysis in late 2021 included customer service, communications, and COVID-19 protocols as key areas for development. On 29 June 2022, the first of a series of the customer service and communications training took place at Tungi Colonade in Nuku’alofa. Some 24 participants developed skills in greeting customers, responding to complaints, and range of other activities over the two-day training. “The Ministry would like to thank the TTA for leading this much needed training in preparing our tourism industry for the reopening of the borders, learning new things as we adapt to the new norm of living with COVID-19 and its uncertainty, but also to serve as a refresher to gain new energy as we once again greet the world,” said Ms Kauhenga. Training on health and hygiene standards and COVID-19 soon followed on 11 July 2022 in Nuku’alofa, with more trainings to be rolled out across the countries in priority locations including Vava’u, Ha’apai and ‘Eua. “Whilst the pandemic has had many devastating impacts, a positive development has been the increased use of technology in the way we work. This was seen as a key opportunity for expanding the reach of training activities,” said Ms Simata Palu, Planning and Development Manager at TTA. With support from the PACER Plus Implementation Unit, TTA was able to live stream their event. “This is an important step in making our training more inclusive and accessible, as well as sustainable. Whilst we still need to develop our systems and processes to best capture this new way of delivering training, we are learning new skills and will strive to make this better as we progress,” said Ms Palu. Supporting economic recovery and promoting trade in the region is key objective of the PACER Plus Agreement. As we look to the future, many countries will consider prioritising opportunities that tourism presents in creating jobs, expanding the services sector, and international investment – all key elements of PACER Plus, and the role of the Implementation Unit in supporting. “We also appreciate the financial assistance provided through the PACER Plus Implementation Unit in making this training possible. We look forward to more successful trainings such as these and regaining the world’s confidence in our tourism industry,” said Ms Kauhenga. More articles like this one