NADI, Fiji – Customs officials from 16 Pacific countries are gathering in Nadi, Fiji this week for a five-day workshop (17-21 March) to understand the World Customs Organisation (WCO) tools and initiatives aimed at facilitating and securing cross-border e-commerce.

The workshop, co-hosted by the Oceania Customs Organisation (OCO) and the PACER Plus Implementation Unit (PPIU), brings together 25 participants from American Samoa, Australia, Cook Islands, Fiji, Papua New Guinea, Northern Marianas, Federated States of Micronesia, Kiribati, Niue, Nauru, Samoa, Solomon Islands, New Caledonia, Guam, Tonga and Tuvalu. Experts from Japan Customs are also co-facilitating the sessions.

Customs officials from 16 Pacific countries are Fiji this week for a five-day workshop to understand the WCO tools and initiatives aimed at facilitating and securing cross-border e-commerce.

"This workshop directly supports our mission to enhance economic integration and sustainable development in the Pacific through PACER Plus," said Mr. Roy Lagolago, Head of the PPIU.

"While customs administrations address the regulatory aspects, PACER Plus is also focused on helping Parties to enhance legislative framework on ecommerce and support Pacific businesses seize the opportunities of digital trade. We are helping customs officers understand both sides of e-commerce thereby creating pathways for Pacific products to reach global markets while maintaining appropriate safeguards."

E-commerce in the Pacific has grown by over fifty per cent since 2020, with around thirty per cent of Pacific Islanders now regularly shopping online, according to the Pacific E-commerce Assessment Report and the Pacific Regional E-commerce Strategy and Roadmap. A 2024 OCO Gap Analysis, supported by the United Nations Conference on Trade and Development (UNCTAD) and funded by the European Union, showed that small parcel shipments to the region have increased by over 200 per cent in the past three years. Approximately 85 per cent of these packages are valued under US$100, posing challenges for customs administrations. Some major ports now process up to 5,000 small e-commerce parcels daily, as per WCO regional data.

"As customs officials, our primary concern is implementing international standards that facilitate legitimate trade while protecting our borders," said Ms. Nancy T. Oraka, Head of Secretariat for OCO. "This workshop focuses on the eight guiding principles of the WCO Framework of Standards for Cross-Border E-Commerce, which provides our members with a harmonised approach to this growing trade channel."

Participants visited the DHL facility in Nadi gaining a better understanding of e-commerce logistics and the partnership between customs and private sector players.

This is the first regional workshop focused on building capacity for implementing the WCO Framework of Standards for Cross-Border E-Commerce in the Pacific context. Both PPIU and OCO are one of the implementing agencies of the Pacific Regional E-Commerce Strategy and Roadmap, under Priority Area Three on Trade Logistics and Trade Facilitation.

Participants explored advanced processing systems to manage the surge in small consignments and targeted risk assessment methods to identify potentially dangerous or illegal shipments while ensuring the smooth flow of legitimate goods. They also examined strategies for applying effective, efficient, scalable and flexible revenue collection models for low-value imports, tailored to national circumstances – a key challenge for Pacific nations.

The workshop featured insights from key stakeholders, including the WCO, Pacific Islands Forum Secretariat, UNCTAD, DHL Express, and Siuhuu Online Marketplace, highlighting the importance of public-private collaboration in cross-border e-commerce. Participants also visited the DHL facility in Nadi gaining a better understanding of e-commerce logistics and the partnership between customs and private sector players.

Drawing from their experiences and challenges, participants will develop national and regional action plans to guide OCO members in their implementation of international standards for cross-border e-commerce.

"The knowledge and strategies developed during this workshop will strengthen not just individual administration but our collective regional approach to e-commerce," added Ms. Oraka. "As our digital economy continues to grow, customs administrations must evolve to facilitate legitimate trade while addressing emerging risks."

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